All digital files are delivered by email within approximately 15 minutes of purchase. Plugins come as installers for Mac and Windows.

We offer a lifetime refund policy.

If you would like a refund, simply email support@wavgrind.com from the email address used at checkout. We will review your request and process the refund as soon as possible.

Our lifetime refund policy is intended to provide peace of mind to genuine customers. However, we reserve the right to refuse future refund requests where an account demonstrates a pattern of repeatedly purchasing products and requesting refunds across multiple orders. Customers who repeatedly obtain refunds may become ineligible for future refunds at our sole discretion.

Plugins

If a plugin isn't working in your setup, please email us first: most install and DAW problems are quick to fix.

When a plugin is refunded, your licence to use it ends. Please uninstall it and delete the installers.

Add-ons for a plugin, such as the 100 Mix Enhancer Presets, can be refunded on their own or together with the plugin.

Refunded products no longer receive updates or support.

Payment processing fees

Please note: payment processing fees charged by banks and payment providers are non-refundable. When a refund is issued, these fees are deducted by the payment processor and are not returned to us. As a result, your refund will be issued minus any non-recoverable transaction fees charged by the payment provider.

By completing a purchase, you acknowledge and agree to this refund structure.

Chargebacks & Fraudulent Disputes

If you attempt to initiate a credit card chargeback for a legitimate transaction without first contacting us, we reserve the right to dispute the chargeback.

This may include providing the bank or payment processor with transaction details, digital delivery confirmation, account activity, and relevant communications. Filing a chargeback for a valid purchase after receiving the product may be considered fraudulent.

We reserve the right to recover any fees, costs, or damages incurred as a result of fraudulent or abusive chargeback activity.

Refunds do not cover currency conversion fees, international transaction fees, or payment processor fees applied by your bank or card issuer.

This policy doesn't limit any rights you have under the consumer laws of your country.